Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

At CrossBelle, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how Cross Belle collects, uses, protects, and handles personal information when you visit our store, use our website, contact us, make a purchase, or otherwise interact with us.

CrossBelle
7524 Connelley Drive
Hanover, MD 21076
United States

Email:
chris@crossbelle.com
customercare@crossbelle.com

Depending on how you interact with Cross Belle, we may collect information such as:

• Name 
• Email address 
• Telephone number 
• Billing and shipping address 
• Information necessary to process purchases and returns 
• Order and transaction information 
• Communications you send to us 
• Information you voluntarily provide through forms on our website 
• Website usage information, such as IP address, browser type, device information, and pages visited 
• Information collected through cookies and similar technologies 

We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this Privacy Policy.

We may use personal information to:

• Process and fulfill purchases and orders 
• Provide customer service 
• Process returns, exchanges, and refunds 
• Respond to questions and requests 
• Communicate with customers regarding transactions 
• Improve our products, services, website, and customer experience 
• Maintain and secure our website and business systems 
• Detect, investigate, and prevent fraud or unauthorized activity 
• Maintain business and financial records 
• Comply with applicable legal and regulatory requirements 
• Send promotional communications where permitted by law and where you have provided appropriate consent 

We do not use personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

When you make a purchase, payment information may be processed by third-party payment processors.

Cross Belle does not intentionally retain complete payment card numbers after a transaction is processed. Payment information may be handled directly by our payment service providers in accordance with their own privacy and security policies.

Our website may use cookies, pixels, analytics tools, and similar technologies to help us:

• Operate and secure the website 
• Remember preferences 
• Understand website traffic 
• Improve website functionality 
• Analyze customer interactions 
• Improve our marketing and advertising 

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We may share personal information with trusted third parties when reasonably necessary to operate our business, including:

• Payment processors 
• Website hosting and technology providers 
• Shipping and fulfillment providers 
• Customer-service providers 
• Analytics and marketing providers 
• Professional advisors 
• Government authorities or law-enforcement agencies when legally required 

We do not sell personal information to third parties for money.

Where third-party service providers process information on our behalf, we expect them to handle that information appropriately and only for authorized business purposes.

If you provide your email address or otherwise opt in to receive communications from us, we may send information about products, promotions, store updates, or other Cross Belle news.

You may unsubscribe from promotional email communications at any time by using the unsubscribe option included in the communication or by contacting us at:

customercare@crossbelle.com

Transactional communications, such as order confirmations, receipts, or important account-related messages, may still be sent when necessary.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If Cross Belle experiences a security incident involving personal information that requires notification under applicable law, we will provide notices as required by law.

Maryland's Personal Information Protection Act includes requirements concerning reasonable security measures and notification following certain breaches of personal information. 

We retain personal information for as long as reasonably necessary to:

• Provide our products and services 
• Complete transactions 
• Maintain business and accounting records 
• Resolve disputes 
• Prevent fraud 
• Comply with legal obligations 
• Enforce our agreements 

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to certain personal information 
• Request correction of inaccurate information 
• Request deletion of personal information, subject to applicable exceptions 
• Request information about how personal information is collected and used 
• Opt out of certain marketing communications 
• Exercise applicable privacy rights without unlawful discrimination 

Maryland's Online Data Privacy Act provides qualifying Maryland residents with rights that can include access/knowledge, correction, deletion, and certain rights to limit or opt out of the sale or sharing of personal data. 

To submit a privacy-related request, contact:

customercare@crossbelle.com

We may need to verify your identity before completing certain requests in order to protect your information.

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate authorization.

If you believe that a child has provided personal information to us, please contact us at:

customercare@crossbelle.com

Our website may contain links to websites, services, or platforms operated by third parties.

Cross Belle is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this policy.

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Cross Belle
7524 Connelley Drive
Hanover, MD 21076
United States

General: customercare@crossbelle.com
Sales: chris@crossbelle.com